Support
Last updated: 26 October 2026
1. I can’t sign in
On the sign-in screen, tap “Forgot password” and follow the link we email you. If the email does not arrive, check your spam folder or write to us.
2. My check-in doesn’t count
A check-in only counts when you are really at the place: the app needs your location and you need to be a few metres from the spot. Make sure location is allowed in your phone’s settings and try again outdoors, with GPS on.
3. Premium: subscribing and cancelling
In the app, Premium is paid through the App Store or Google Play and cancelled in the store’s subscription settings. On the website, manage your subscription at trippik.app/premium. One subscription covers both the app and the website.
4. Reporting content or blocking someone
On any post, comment or profile, tap “⋯” and choose “Report”. To stop seeing someone, open their profile and choose “Block”. Our team reviews every report.
5. Deleting your account
In the app: Profile → Edit profile → Delete account, and confirm with your password. We delete your profile, posts, photos, comments, routes and messages. If you have an active Premium subscription, cancel it first. Without the app, you can ask by email: see Delete your account. More details in the Privacy Policy.